Civic
Water & Utilities
OverviewMapAnalytics
CivicWater & Utilities
OverviewMapAnalytics

Cumming, GA · Water & Utilities

Analytics

Water & Utilitiesoperational signal — resolution, backlog, and where it's happening.

Filters
Resolution rate1.3%

55.2%

Mean time to resolve17.1%

2.8d

SLA complianceTarget 90%

0.0%

Active backlog116.7%

13

Reports over time

13d · 45% closed
Created · 29Resolved · 13
0235609-2309-2509-2709-2910-0110-0310-05peak 6

Severity mix

29 reports
  • Sev 13%
  • Sev 228%
  • Sev 331%
  • Sev 421%
  • Sev 517%

Reporter activity

19

unique · 1.50/reporter

Workflow pipeline

  • Open4
  • Dispatched3
  • In progress6
  • Resolved16

Resolution time

Median ~1-3d
0

<24h

0%

median10

1-3d ✓

63%

6

3-7d

100%

0

1-2w

100%

0

>2w

100%

Reporting heatmap

By day & hour
SunMonTueWedThuFriSat
0006121823
Less
More

Top neighborhoods

  • 1Redwood Dr4·2 open
  • 2Elm Ave3·0 open
  • 3Hickory Rd3·2 open
  • 4Main St2·2 open
  • 5Pine Way2·0 open
  • 6Birch St2·1 open

Resolution time by category

vs. target SLA
  • Water Leak
    2.8d·29

Reports

20
Civic© 2026 · Open311 compatible