Civic
General Admin
OverviewMapAnalytics
CivicGeneral Admin
OverviewMapAnalytics

Cumming, GA · General Admin

Analytics

General Adminoperational signal — resolution, backlog, and where it's happening.

Filters
Resolution rate50.0%

100.0%

Mean time to resolve37.5%

2.8d

SLA complianceTarget 90%

100.0%

Active backlog0.0%

0

Reports over time

1d · 0% closed
Created · 1Resolved · 0
0011110-03peak 1

Severity mix

1 reports
  • Sev 10%
  • Sev 20%
  • Sev 3100%
  • Sev 40%
  • Sev 50%

Reporter activity

1

unique · 1.00/reporter

Workflow pipeline

  • Open0
  • Dispatched0
  • In progress0
  • Resolved1

Resolution time

Median ~1-3d
0

<24h

0%

median1

1-3d ✓

100%

0

3-7d

100%

0

1-2w

100%

0

>2w

100%

Reporting heatmap

By day & hour
SunMonTueWedThuFriSat
0006121823
Less
More

Top neighborhoods

  • 1Aspen Ave1·0 open

Resolution time by category

vs. target SLA
  • Other
    2.8d·1

Reports

1
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