Cumming, GA · General Admin

Overview

Initial triage for uncategorized reports. Routes to appropriate department after manual review.

Total reports

Open

Resolved

Avg resolution

Workload distribution

1 team

OpenDispatchedIn progressClosed

Default routing

12 categories

Pothole
Streetlight
Downed Sign
Graffiti
Illegal Dump
Water Leak
Sidewalk
Tree Down
Debris
Drainage
Faded Signage
Other

Routing activity

No routing changes yet

Re-route a category above or reassign a report — every change shows up here with a timestamp.

Delegation

8 of 9 shown

Other866 Aspen Ave
ResolvedSev 33d
Routed to General Administration / 311 Triage — Initial triage for uncategorized reports.
Similar nearby
0
within 500m
Team queue
2
General Admin
SLA used
43%
target 168h
Est. cost
$66
sev 3/5
History
1. Created — Auto-routed to General Admin3d
2. Dispatched to General Admin2d
3. In progress2d
4. Resolved6h
Other996 Hickory Rd
RejectedSev 419d
Routed to General Administration / 311 Triage — Initial triage for uncategorized reports.
Similar nearby
0
within 500m
Team queue
2
General Admin
SLA used
277%
target 168h
Est. cost
$84
sev 4/5
History
1. Created — Auto-routed to General Admin19d
2. Rejected19d
Other952 Cedar Blvd
ResolvedSev 221d
Routed to General Administration / 311 Triage — Initial triage for uncategorized reports.
Similar nearby
0
within 500m
Team queue
2
General Admin
SLA used
300%
target 168h
Est. cost
$48
sev 2/5
History
1. Created — Auto-routed to General Admin21d
2. Dispatched to General Admin20d
3. In progress20d
4. Resolved19d
Other471 Dogwood Blvd
OpenSev 435d
Routed to General Administration / 311 Triage — Initial triage for uncategorized reports.
Similar nearby
1
within 500m
Team queue
2
General Admin
SLA used
509%
target 168h
Est. cost
$84
sev 4/5
History
1. Created — Auto-routed to General Admin35d
Other568 Oak Dr
OpenSev 253d
Routed to General Administration / 311 Triage — Initial triage for uncategorized reports.
Similar nearby
0
within 500m
Team queue
2
General Admin
SLA used
768%
target 168h
Est. cost
$48
sev 2/5
History
1. Created — Auto-routed to General Admin53d
Other626 Walnut Ct
ResolvedSev 361d
Routed to General Administration / 311 Triage — Initial triage for uncategorized reports.
Similar nearby
1
within 500m
Team queue
2
General Admin
SLA used
876%
target 168h
Est. cost
$66
sev 3/5
History
1. Created — Auto-routed to General Admin61d
2. Dispatched to General Admin61d
3. In progress60d
4. Resolved58d
Other792 Dogwood Blvd
ResolvedSev 482d
Routed to General Administration / 311 Triage — Initial triage for uncategorized reports.
Similar nearby
0
within 500m
Team queue
2
General Admin
SLA used
1178%
target 168h
Est. cost
$84
sev 4/5
History
1. Created — Auto-routed to General Admin82d
2. Dispatched to General Admin82d
3. In progress81d
4. Resolved78d
Other548 Magnolia Ct
ResolvedSev 2103d
Routed to General Administration / 311 Triage — Initial triage for uncategorized reports.
Similar nearby
0
within 500m
Team queue
2
General Admin
SLA used
1474%
target 168h
Est. cost
$48
sev 2/5
History
1. Created — Auto-routed to General Admin103d
2. Dispatched to General Admin103d
3. In progress102d
4. Resolved101d

Other463 Birch St
ResolvedSev 3112d
Routed to General Administration / 311 Triage — Initial triage for uncategorized reports.
Similar nearby
0
within 500m
Team queue
2
General Admin
SLA used
1607%
target 168h
Est. cost
$66
sev 3/5
History
1. Created — Auto-routed to General Admin112d
2. Dispatched to General Admin112d
3. In progress111d
4. Resolved109d