Analytics

Operational signal — what's shipping, what's stuck, where it's happening.

Filters

Resolution rate17.3%

48.2%

Mean time to resolve2.1%

3.0d

SLA complianceTarget 90%

53.7%

Active backlog222.2%

116

Reports over time

15d · 42% closed

Created · 224Resolved · 93

Severity mix

224 reports

Sev 16%
Sev 220%
Sev 338%
Sev 425%
Sev 511%

Reporter activity

unique · 5.90/reporter

Workflow pipeline

Open37
Dispatched34
In progress45
Resolved108

Resolution time

Median ~1-3d

<24h

median64

1-3d ✓

59%

3-7d

100%

1-2w

100%

>2w

100%

Reporting heatmap

By day & hour

SunMonTueWedThuFriSat

0006121823

Less

1Birch St17·8 open
2Elm Ave16·6 open
3Aspen Ave16·8 open
4Sycamore St14·6 open
5Oak Dr14·8 open
6Peachtree Rd13·8 open

Resolution time by category

vs. target SLA

Faded Signage
4.3d·3
Drainage
3.1d·16
Streetlight
3.0d·36
Downed Sign
3.0d·21
Illegal Dump
3.0d·7
Pothole
3.0d·64
Sidewalk
3.0d·17
Water Leak
2.8d·29
Graffiti
2.8d·16
Tree Down
2.8d·12
Other
2.8d·1
Debris
0h·2

Reports

Analytics

Operational signal — what's shipping, what's stuck, where it's happening.

Analytics

Analytics

Reports over time

Severity mix

Reporter activity

Workflow pipeline

Resolution time

Reporting heatmap

Top neighborhoods

Resolution time by category

Reports

Analytics

Analytics

Reports over time

Severity mix

Reporter activity

Workflow pipeline

Resolution time

Reporting heatmap

Top neighborhoods

Resolution time by category

Reports