Civic
Streets & Roads
OverviewMapAnalytics
CivicStreets & Roads
OverviewMapAnalytics

Cumming, GA · Streets & Roads

Analytics

Streets & Roadsoperational signal — resolution, backlog, and where it's happening.

Filters
Resolution rate15.8%

45.3%

Mean time to resolve0.1%

3.0d

SLA complianceTarget 90%

58.6%

Active backlog169.2%

35

Reports over time

15d · 42% closed
Created · 64Resolved · 27
03681109-2209-2409-2609-2809-3010-0210-0410-06peak 11

Severity mix

64 reports
  • Sev 15%
  • Sev 227%
  • Sev 338%
  • Sev 423%
  • Sev 58%

Reporter activity

29

unique · 2.20/reporter

Workflow pipeline

  • Open11
  • Dispatched11
  • In progress13
  • Resolved29

Resolution time

Median ~1-3d
0

<24h

0%

median17

1-3d ✓

59%

12

3-7d

100%

0

1-2w

100%

0

>2w

100%

Reporting heatmap

By day & hour
SunMonTueWedThuFriSat
0006121823
Less
More

Top neighborhoods

  • 1Aspen Ave8·4 open
  • 2Elm Ave7·2 open
  • 3Birch St6·4 open
  • 4Sycamore St5·2 open
  • 5Willow Ave4·1 open
  • 6Main St4·1 open

Resolution time by category

vs. target SLA
  • Pothole
    3.0d·64

Reports

20
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